How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Job Summary
This posting is for a clinical subject associate who will work on the brand new Mental Health BioBank (MHB2) project launched within the UM Department of Psychiatry and Depression Center in June 2017. This is a collaborative position between research and Ambulatory Psychiatry-Outpatient clinic.
Responsibilities*
- Actively monitor daily clinic schedule to screen, and identify eligible participants for MHB2.
- Approach potential research subjects, explain research protocol, obtain informed consent, and collect saliva specimen for genetics research.
- Clinical subject associate will be responsible for following up with consented participants when necessary by phone, assist in completing and ordering materials; tracking research related supplies, detailed record-keeping, data entry and verification, filing, and processing of biological materials.
- Strong interpersonal and communication skills are critical. Ability to communicate effectively both orally and in writing. Exceptional organizational skills and attention to detail.
This position will be located in the Ambulatory Psychiatry-Outpatient clinic and will work collaboratively with the clinic and assist with patient flow during heavy-traffic times by:
- Providing exceptional customer service to patients and families by facilitating business processes that result in the management of efficient patient flow
- Providing a range of guest services, including way-finding and information within the facility for both patient/families and visitors
- Check-In/Check-Out processes: scheduling return visit appointments, collecting patient payments (copays and outstanding balances), verifying and updating demographics, insurance information and assist patients and families with Health Information forms as necessary
- In-basket management through MiChart, maintain business work queues, obtain referrals and respond to inquiries concerning department programs, services and activities
- Properly manage equipment to ensure it is well-maintained and ready for use
- Be actively involved in improving day-to-day operational processes and workflow
- Perform other duties as assigned
Required Qualifications*
- The preferred candidate will have a Bachelor's degree or equivalent education and experience.
- Academic knowledge of a health science discipline, such as public health, psychology, social work or related behavioral sciences.
- Excellent organizational skills with keen attention to detail.
- Excellent interpersonal skills, and exhibit a professional and positive image when interacting with patients, faculty and staff.
- Excellent computer skills (Microsoft Word, Excel, Access and PowerPoint).
- Previous clinical or research experience in a human science field is desired, but not required.
Desired Qualifications*
- Experience with MiChart and LabVantage software.
- Knowledge of University policies and procedures.
Work Schedule
This is a full time position; 40 hours/week Monday thru Friday, core hours are 8 AM – 5 PM, but could potentially change based on the operational needs and required meetings.
Work Locations
Rachel Upjohn Building at East Ann Arbor Medical Campus4250 Plymouth RoadAnn Arbor, MI 48109
Additional Information
This is a one-year term-limited position with possibility of extension
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